What are the online order cut off dates to receive purchases before Dec 25?

• Australia (Metro) Order cut off
  Standard Post: Dec 15
  Express Post: Dec 19
• New Zealand (Metro) Order cut off
  Standard Post: Dec 15
  Express Post: Dec 18
• International Orders
  DHL Express Post: Dec 15
  
  

Can I expect shipping delays during the Holiday period?

During our holiday period, we are anticipating higher-than-expected order volumes.

Please understand that our incredible warehouse team is working non-stop (including overtime), to ensure your order is on its way to you as quickly as possible.

What is your Exchange Policy for Gifts purchased during the Holiday period?

Keep your gift receipt and you can return your gift for Credit Note or Exchange.
Please note that any gift purchased from Dec 09 can be exchanged up until Jan 07.

What is the best way to contact us during the Holiday period?

You can email us anytime at shop@alpha60.com.au or call us between 9-5pm Monday to Friday on 03 9417 7131

Please note, our response time may be longer than usual due to the high volume of emails during the Christmas period.

Login to your customer account via the account link in the main navigation

1. Login online to earn points and claim rewards.
   Search for products you know, browse our collections by product type or shop our carefully curated outfits via shop the look.
   
   
2. Learn about each Alpha60 piece by reading our detailed designer notes and styling tips. For additional information on fabric and sizing — take a look at our garment care guide and sizing chart.
   
   
3. Select your chosen size and either add your item to your shopping cart or create a saved wish list by using the little heart icon.
   
   
4. View what is in your cart or wish list

We offer different payment methods depending on which country you are in

We accept credit card and PayPal for all countries, as well as country specific; buy now, pay later options.

Available payment methods will be visible at checkout and some will not be displayed at checkout if not available in your country.


Payment methods currently available:


Credit Card

PayPal

AfterPay - [FAQ] Au & NZ only

Klarna - [FAQ] Au only

View our sizing info and sizing chart here

View our garment care info here

• Email shop@alpha60.com.au
  
  
• Phone 03 9417 7131
  
  
• Visit us in store

AUSTRALIA

We offer free standard shipping on all orders to Australia over $300 AUD and free express shipping on orders over $750 AUD


For orders under $300 AUD we offer:

$10 AUD Standard Australia Post Shipping

$15 AUD Australia Post Express Shipping



NEW ZEALAND

We offer free standard shipping on all orders to New Zealand over $300 AUD and free express shipping on orders over $750 AUD


For orders under $300 AUD we offer:

$15 AUD Standard Australia Post Shipping

$25 AUD DHL Express Shipping

REST OF WORLD

We offer free DHL express shipping on all rest of world orders over $500 AUD


For orders under $500 AUD we offer:

$30 AUD DHL Express Shipping

We do not pay duties and taxes for international orders duties and tax thresholds change from country to country, as well as the costs involved — this unfortunately means we cannot pay for these upfront your local customs should be able to provide you with this information.

Domestic Standard — Australia Post

Domestic Express — Australia Post Express or DHL Express

USA & International [rest of world] — DHL Express

Most orders made before 12pm will be fulfilled on the same day.

Post dispatch, delivery times differ dependent on shipping carrier and region.

Please check your email inbox for tracking information - this will provide you with estimated and updated delivery times.

You will receive an email update when we fulfil your order

You will receive tracking information and updates via email and/or sms

This email and/or sms will include trackable links via Shippit

You can also use the tracking number provided to track your shipment via
Australia Post Tracking orDHL Express Tracking.

Please check your junk/spam folder or email us at shop@alpha60.com.au

Please select store pick up at checkout

Once your order is ready for collection, you will be notified via email.

ALL RETURNS

All returns are to be processed via post through our returns portal or in person by visiting one of our store locations.


COST

You can return your purchase in person to one or our store locations for free

Alternatively you can return your purchase via post through our returns portal

Australia
$15 Australia Post flat rate return shipping or alternative shipping arranged at the customers expense

New Zealand
$25 DHL Express flat rate return shipping or alternative shipping arranged at the customers expense

Rest of World
$50 DHL Express flat rate return shipping or alternative shipping arranged at the customers expense


Terms & Conditions

All return requests are to be submitted within 14 days of original purchase.

Black Friday Sale purchases

Anything that is 20% off can be returned for Refund, Credit Note or Exchange.However anything higher than 20% off can only be returned for a Credit Note or Exchange.

Full Priced purchases

All full priced and 20% off flash sale purchases can be returned for an exchange, store credit or a full refund to original payment method.

Sale purchases

All other sale purchases can be returned for an exchange or store credit (Excludes Melbourne Outlet store).

Sale purchases deemed faulty can be returned for an exchange, store credit or full refund to original payment method.

All Melbourne Outlet store purchases can be returned to the Outlet for an exchange only.

Returned items must be in perfect condition, unworn with original tags still attached.

Returned items which are not in perfect condition, unworn and with original tags still attached will unfortunately not be accepted.

Receipt or proof of purchase is required for all returns.

1. Please submit a return request via the return portal

2. Wait for email confirmation your return request has been approved

3. Print your shipping label [if applies] and package your order up nicely

4. Include original proof of purchase / printed invoice with your returned item

5. Drop your return off to your local outlet

6. Wait for email updates of return progress

Join our rewards program and receive a $50 voucher for every 1000 points earned

SHOP AT ALPHA60

Earn 1 point for every dollar spent online and in store


FOLLOW ALPHA60 ON INSTAGRAM

Earn 100 points when you follow @alpha60thelabel on Instagram


FOLLOW ALPHA60 ON FACEBOOK

Earn 100 points when you follow @alpha60thelabel on Facebook

1. View your points balance here

2. If you have over 1000 points, please click the redeem reward button

3. Then click VIEW to reveal your voucher code

4. Copy and paste the voucher code into the gift card or discount code box at checkout and then click apply

5. Your reward will then be applied at checkout

SIGNING UP ONLINE IS NICE AND SIMPLE

1. Login or create an account online here

2. If you have shopped in-store or online before please make sure you use the same email address for both in-store and online accounts. This same email address will ensure your points sync between online and in-store purchases.

3. If you would like to merge points from accounts under different email addresses, please contact our customer service team shop@alpha60.com.au

4. View your rewards details here. Shop, earn and receive rewards!

I’ve shopped in-store before do I need to sign up again online?

Yes, you may need to create an account online here. Please use the same email address for your in-store account and online account – this ensures that your points accrued from in-store and online purchases will sync.

Will my in-store purchase history show up on my online account?

Your in-store history will show up on your online account. If you have any queries about this please contact our team at shop@alpha60.com.au.

Can I use my rewards voucher during a sale?

Yes!

Can I use multiple reward vouchers on one transaction?

No. Only one voucher can be redeemed at checkout at a time.

I have two accounts with different email addresses – how do I merge the accounts so I am earning all the points I accumulate in one place?

If you would like to merge two accounts with different email addresses, please contact our customer service team shop@alpha60.com.au or speak with one of our retail assistants in-store.

If I return an item will I be reimbursed my reward voucher?

Yes! If shopping in store the sales assistant will issue you a credit. If you are shopping online, you will be sent a $50 voucher after the return is complete. If you have any queries with this process, please reach out to our customer service team shop@alpha60.com.au

What reward do I receive for my points?

When you reach 1000 points you can redeem a $50 voucher